​
​​RETURNS AND EXCHANGES
AT OUTDOORLIVIN WE WANT TO GUARANTEE SATISFACTION WITH YOUR ORDERS SO YOU CAN GET STRAIGHT TO OUTDOOR LIVING IN OUR APPAREL! WE WORK TO ENSURE EACH PRODUCT IS CHECKED FOR THE FOLLOWING BEFORE PACKAGING AND SHIPMENT:
-
MANUFACTURING DEFAULTS
-
PRODUCT MATCHES ONLINE ITEM DESCRIPTION
-
CORRECT ITEM, SIZE AND STYLE ORDERED
-
CORRECT NUMBER OF ITEMS PACKAGED
AS WE ARE A JUST STARTING OUR SMALL BUSINESS WE ARE CURRENTLY UNABLE TO OFFER ANY RETURNS OR EXCHANGES FOR CHANGE OF MIND OR INCORRECT SIZING. THEREFORE WE ASK THAT YOU REFER TO THE SIZING CHART PRIOR TO CHECK OUT. HOWEVER IF YOU ARE EXPERIENCING ANY MANUFACTURING DEFAULTS OR ORDER ISSUES PLEASE REFER TO "ORDER ISSUES" BELOW.
WE APOLOGISE FOR ANY INCONVENIENCE AND WORKING TOWARDS OFFERING RETURNS/EXCHANGES AS SOON AS POSSIBLE!
​
ORDER ISSUES
​
PLEASE EMAIL SALES@OUTDOORLIVIN.COM.AU WITH ANY ORDER ISSUES. PLEASE ENSURE THE FOLLOWING INFORMATION IS PROVIDED IN YOUR EMAIL:
-
YOUR FULL NAME
-
ORDER NUMBER
-
DETAILS
-
PHOTOS (IF PRODUCT HAS ARRIVED DAMAGED OR FAULTY)
WE AIM HIGHLY TO ENSURE YOU RECEIVE THE CORRECT PRODUCT, ALL PRODUCTS AND THAT THEY ARE TO YOUR STANDARD. HOWEVER IF YOU DISCOVER YOU HAVE RECEIVED THE WRONG PRODUCT, MISSING PRODUCTS OR A FAULTY PRODUCT WHEN OPENING YOUR PACKAGE, PLEASE DO NOT HESITATE TO EMAIL US. WE WILL WORK HARD TO SORT OUT THE ISSUE AS SOON AS POSSIBLE.
​
DELIVERY
​
ESTIMATED DELIVERY TIMES ARE AS FOLLOWS AND EXCLUDE WEEKENDS/PUBLIC HOLIDAYS
-
STANDARD DELIVERY : 5-10 DAYS FROM THE DATE YOUR ORDER IS PLACED.
-
LOCAL DELIVERY (5KM RADIUS FROM OUTDOORLIVIN OFFICE): 1-3 DAYS FROM THE DATE YOUR ORDER IS PLACED.
AT OUTDOORLIVIN WE WILL TRY OUR BEST TO GET YOUR PACKAGE SHIPPED THE DAY OF PLACING YOUR ORDER (IF PLACED PRIOR TO 1200 AEST) OR THE NEXT BUSINESS DAY IF ORDER AFTER 1200 AEST.
PLEASE CHECK YOUR EMAIL FOR YOUR TRACKING NUMBER, ENSURE YOU HAVE CHECKED YOUR JUNK MAILBOX IF NO SHIPPING CONFIRMATION HAS BEEN RECEIVED IN THE ABOVE TIME FRAMES. IF YOU DO NOT RECEIVE THIS INFORMATION PLEASE CONTACT US AT SALES@OUTDOORLIVIN.COM.AU, WE WILL TRY TO GET BACK TO YOU AS QUICK AS POSSIBLE TO PROMPTLY SORT ANY ISSUES.
PAYMENT
​
BELOW ARE THE PAYMENT OPTIONS AVAILABLE FOR PURCHASING GOODS THROUGH THE OUTDOORLIVIN WEBSITE:
-
VISA
-
MASTERCARD
-
AFTERPAY
PLEASE ENSURE ANY DISCOUNT CODES ARE USED DURING CHECKOUT AND PRIOR TO PAYMENT AS WE CANNOT ADD DISCOUNT AFTER YOUR PURCHASE IS COMPLETE.
DISCOUNT CODES ARE A ONE TIME USE, THEREFORE CANNOT BE USED AGAIN AND CANNOT BE USED ON SALE ITEMS.
​
PRODUCT INFORMATION
WE DO NOT CURRENTLY OFFER ANY RETURNS, EXCHANGES AND REFUNDS UNLESS THERE IS AN ISSUE WITH THE ORDER OR MANUFACTURING DEFAULT. IT IS THE CUSTOMERS RESPONSIBILITY TO REFER TO SIZING CHART PRIOR TO CHECK OUT.
SEE BELOW FOR SIZE CHART
FISHING SHIRT
​
​
​
​
​
​
​
​
​
​
BOARD SHORTS
​
​
